OWENSVILLE PRIMARY CARE
Patients’ Bill of Rights & Responsibilities
Owensville Primary Care is committed to providing quality health care. A well-informed patient that participates in treatment decisions and communicates openly with their healthcare professionals, is a patient that will ultimately benefit greatly in their continued healthcare.
You have the Right to …
- To considerate and respectful treatment from your first phone call throughout your office visit and follow-up care.
- To know the names and professional status of the people serving you.
- To privacy/confidentiality concerning your own health care program and medical records.
- To participate in choosing a form of treatment.
- To consent to or refuse any care or treatment.
- To examine and receive an explanation of all charges
- To receive full information and counseling or the availability of known financial resources for your health care.
- Timely resolution of any questions, complaint or problem regarding OPC services and/or procedures.
You have the Responsibility …
- To be honest about your medical history.
- To follow health advice and instructions.
- Report any significant changes in symptoms or failure to improve.
- Maintain and have available an updated detailed medication list.
- Provide sufficient time in making “Follow-Up” and “Annual” appointments to ensure appointment availability.
- To keep appointments or provide 48 hours advance notice for cancellation.
- To insure you obtain prescriptions at the time of your office visit. If a prescription refill must be called in, allow a minimum of 48 hours notice.
- Allow 3-5 working days for specialty referrals.
- Allow 5-7 working days for completions of forms. Forms must be completed/signed by patient; some forms will require an appointment and some forms may incur a patient fee.
- Be knowledgeable and well-informed about your health insurance coverage, especially in regard to:
- Prescription/Medication formularies
- Preferred Lab Providers
- Specialty-Care providers, policies and procedures
- Non-Covered medical services
- To turn-off cellular phone while in the building.
- To be respectful of all other patients, visitors and staff.